Terms & Conditions
General
This website, is both owned and operated by Juicy Flowers Scotland. These terms and conditions pertain to the acquisition of goods and services from this website. By making a purchase on this website, you are expressing your agreement to abide by these terms and conditions. To facilitate purchases, you will need to provide personal information, the use of which is regulated by our Privacy Statement (located at the end of these Terms and Conditions). It is advisable to read the Privacy Statement alongside these terms.
Products and Prices
All prices listed are in Pounds Sterling and are inclusive of Value Added Tax, excluding any delivery charges that may apply. Collection and delivery options, along with associated charges, are clearly presented on the order/checkout screens and our Delivery information page.
We have taken all necessary measures to ensure accurate descriptions and photographs of our products. For flower and plant products, please note that they are seasonal, florist’s choice, and handmade in our workshop. Seasonal availability influences the selection of flowers and foliage, which may differ from the images. Nevertheless, the style of our work will consistently be similar, equally beautiful, and of the same value. Therefore, pictures and descriptions serve as reliable guides rather than precise representations.
Ordering and Payment
All orders are subject to acceptance and stock availability. An automatic email acknowledgment will be sent upon placing your order online. If the ordered items are unavailable for delivery or collection, we will promptly contact you via telephone or email, offering the option to wait for stock, select an alternative, or cancel the order for a full refund (in addition to your legal rights of cancellation).
To place an order, you must be 16 years of age or older, and the debit or credit card used for payment must be validly held in your name. We are not liable for any delays or non-delivery if your card issuer refuses to authorize payment.
While Juicy Flowers Scotland is responsible for all website transactions, card or PayPal payments are redirected to the secure Shopify Payments site. This site collects and handles payment information, authorizing payments. After payment, you are redirected back to our website. We do not collect or store card data on our website.
Delivery
We will make every effort to deliver on your requested date, subject to availability. Timed delivery requests for online purchases cannot be guaranteed, but we will strive to accommodate specific requests. Please refer to our Delivery information page for comprehensive details.
Legal Right to Cancel – ‘Distance Selling Act 2000’
All online sales (excluding perishable goods such as fresh flowers and plants) are subject to a 14-day cooling-off period. During this period, you can cancel and/or return your order by notifying us in writing via email. A full refund, including standard postage, packing, and delivery costs, is applicable.
Wedding Terms & Conditions
Weddings are governed by separate terms and conditions, which are provided with all wedding proposal documents.
Guarantee/Complaints Procedure
We take utmost care with our products and work, especially regarding freshness, and we want you to be entirely satisfied with your purchase. If you are dissatisfied for any reason, please inform us in writing within 48 hours of receiving the goods, including an image. We will then reach out to discuss your complaint. This does not affect your statutory rights regarding faulty goods.